FAQs for reupholstery and new products - Twisted Loom

Upholstery Service

How long are your quotes/estimates valid?

6 months. Talk to us if you’d like to secure your price for longer.

Do you reupholster sofas?

We are limited by space and can only take large pieces if they can be dismantled.

Do you do replacement Ercol cushions?

Yes. Please get in touch with your requirements.

Do you do repairs?

We can often repair a chair’s frame prior to full upholstery but it depends on the damage. We don’t do general repairs like rips in seats, cigarette burns, wonky springs, or fixing cheap furniture that will continue to break!

How will I get my furniture to you?

Where possible we request that you bring the furniture to us and collect it upon completion. An experienced courier can be recommended for larger pieces and further distances.

How should I choose the fabric?

You can view our many sample books or supply your own fabric. Your own fabric must be provably Fire Retardant up to the required standards. Your own fabric must also be suitable for upholstery and may be subject to a surcharge by Twisted Loom.

Getting a reupholstery quote

It’s always good to see the piece first, to check that the frame etc is in sound condition. Detailed photos and descriptions might suffice. Often an old chair could have been reupholstered three times before it comes to Twisted Loom, so there may be more layers of old fabric and hundreds of tacks underneath; a factor that adds to the cost. After discussing your ideas on style and fabric, you’ll receive an estimate and start date.

How do I look after my new Twisted Loom product?

Ottomans – please consult a professional upholstery cleaning service if you have any unfortunate spills. Dust the lovely legs, they don’t need polish or water. When you first screw in the ottoman legs, please be careful and turn gently until the screw ‘bites’ in the nut. The legs are not designed to be removed and re-screwed multiple times.

Cushions – dry clean only

Lighting and shades – dusting with a microfibre cloth is sufficient. No need for polish and definitely no water. See the shop listings for further details.